Support
Delivery
Where we deliver, what it costs, and what to expect.
Last updated: 8 November 2026
Delivery costs are shown at checkout before you pay. Delivery dates are estimates, not promises, because they depend on our supplier’s stock and the courier.
Where we deliver
We deliver to addresses in South Africa. We do not offer collection. Some remote areas may not be reachable by our supplier’s couriers. If we cannot deliver to your address, we will contact you before we go any further, and you can choose another address or cancel for a full refund.
Delivery costs
The delivery fee shown at checkout is the fee you pay. It is the same for every product: a flat R199, or free when the items in your order total R2,999 or more. We will not add delivery charges after you have paid.
Dispatch and how long it takes
After your payment is confirmed and we have checked your order, we place it with our supplier, who arranges the courier. Dispatch and delivery times depend on the supplier’s stock and the courier, so we cannot promise a date.
Once an item is in stock, orders usually arrive in about 3 to 7 working days. That is an estimate, not a promise.
We aim to deliver within 30 days of your order, as the law requires. If we cannot, we will tell you and you can cancel for a full refund.
Please give a phone number the courier can reach, and make sure someone can receive the parcel. If a delivery attempt fails, we will contact you to sort out another attempt.
We will add tracking details to your order when we have them. Please do not treat an order as shipped until you have tracking or a dispatch update from us.
Out-of-stock items
Some products show “Out of stock” with an expected date. That date is our best estimate, not a promise. If an item will take longer than 30 days, we will tell you and you can agree to wait or cancel for a full refund.
When your order arrives
Our supplier or a courier delivers your parcel directly to you, and it may show the supplier’s name or branding. Hearth & Co is still your seller. Please check the parcel soon after it arrives and tell us about any damage or missing items as soon as you can, with photos.
Delays
Supplier stock, courier capacity, address problems, payment checks and public holidays can all cause delays. If something affects your order, we will tell you what we know and what happens next.
Delivery questions
Email support@hearthco.co.za with your order number, or use our contact page.