Terms & Conditions

Who we are

This website is operated by Hearth & Co (Pty) Ltd, a South African private company with registration number 2026/543457/07. We sell products to customers in South Africa through this website only.

You can reach us through our contact page or by email at support@hearthco.co.za.

All prices are in South African Rand (ZAR). Hearth & Co is not registered for VAT, so we do not charge VAT and our prices are not VAT-inclusive.

Using this website

You may use this website to browse products, read guides, create an account, place orders, and ask for support. Please do not misuse the website, interfere with how it works, try to get into it without permission, or give us false or misleading information.

You must be 18 or older to create an account or place an order. If you are younger, a parent or guardian must do it for you.

Product information and prices

We aim to show accurate product information, but specifications, images, availability, and prices can change. We may correct mistakes and remove products whose information is wrong or no longer reliable.

The total you pay, including delivery, is shown at checkout before you pay. Where we show a crossed-out price, it is the supplier’s recommended retail price (RRP), not an earlier Hearth & Co price. A sale price ends on the date shown.

If a price is obviously wrong, we will tell you before we accept your order. You can then choose to go ahead at the correct price or to cancel for a full refund. We will not ask you for more money after we have accepted your order.

Product guidance on this website is general information. It is not professional electrical, security, medical, health, building, insurance, or other specialist advice.

How an order is made and accepted

When you place an order and pay, we acknowledge it right away. Your order becomes a binding agreement when we accept it. Before we accept it, we check the payment, the stock, the delivery address, and whether the order looks fraudulent.

If we cannot accept an order, for example because the item is unavailable or we cannot deliver to your address, we will tell you promptly and refund everything you paid, within 30 days at the latest.

Payments

Payments are processed by Yoco on its own secure payment page. Hearth & Co does not see or store your card details. Refunds are made to the card you paid with. Your bank or card provider may take some time to show the money.

Delivery

Delivery is explained on our Delivery page. In short, orders go to South African addresses, delivery costs are shown before you pay, and any delivery dates are estimates.

Some items are out of stock and show an expected date. If you order one of these, that date is our best estimate, not a promise. If an item will take longer than 30 days, we will tell you and you can agree to wait or cancel for a full refund.

Goods are at our risk until they are delivered to you. After delivery they are at your risk.

Cancelling, returns and warranty

You have the right to cancel an online order within 7 days after you receive the goods, without giving a reason and without a penalty. You pay the direct cost of returning the goods, and we refund what you paid for them.

If goods are faulty, unsafe, or not what you ordered, the CPA lets you return them within 6 months of delivery for a repair, a replacement, or a refund, and that is your choice. We arrange and pay for the return of faulty goods.

The details are on our Returns & Refunds and Warranty pages. These rights apply even where a supplier or manufacturer offers less.

Our suppliers and couriers

Hearth & Co is the seller. We use an authorised supplier to fulfil orders, and the supplier or a courier may deliver your parcel directly to you. The parcel may show the supplier’s name or branding. Hearth & Co remains your seller and your contact if anything goes wrong, and you do not need to deal with the supplier.

Your account

If you create an account, keep your login details secure and tell us if you think someone else has used your account. Please keep the information in your account accurate and up to date.

Using products safely

Some products are electrical, use batteries, or involve chemicals, such as 3D printing resin. Please read and follow the manufacturer’s instructions and safety warnings that come with the product.

Intellectual property

The text, images, graphics, logos and guides on this website are owned by or licensed to Hearth & Co (Pty) Ltd, except product images, brand names, and trademarks, which belong to the relevant supplier or manufacturer. You may view and download content for your own personal, non-commercial use. You must not copy, republish or otherwise use any content for other purposes without our written permission.

Limits on our liability

To the extent the law allows, our total liability for an ordinary loss linked to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses, such as lost profits.

This does not limit or exclude anything the law does not allow us to limit or exclude. That includes your rights to a safe, good-quality product and to a repair, replacement or refund under sections 55 and 56 of the CPA, any liability under section 61 of the CPA for harm caused by unsafe goods, liability for gross negligence or fraud, and liability for death or personal injury.

Complaints and disputes

If something is wrong, please contact support@hearthco.co.za first. We aim to reply within 1 business day and will try to put it right. If we cannot agree, you may take the matter to the National Consumer Commission or any other body the CPA provides for, or to the South African courts.

Electronic communication

We communicate with you by email about your orders, your account, and support. You agree to receive these messages. We only send you marketing if you have agreed to it, and you can stop it at any time.

Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute about these terms or your use of this website may be decided by the South African courts, which are not the only courts you may use.

Changes to these terms

We may update these terms. The version on this page applies from the date shown at the top. An order you have already placed stays under the terms that applied when you placed it.