Warranty

Your legal protection: 6 months

Under sections 55 and 56 of the Consumer Protection Act, every product must be of good quality and safe. If it is not, you can return it within 6 months of delivery and choose a repair, a replacement or a refund. This applies to every product we sell, whether or not it has a manufacturer’s warranty. See our Returns & Refunds page.

Manufacturer warranties

Many products also come with a manufacturer’s warranty, which can last longer than 6 months. The period and conditions differ by product and brand. Where we know the warranty, it is shown on the product page. A manufacturer’s warranty adds to your legal rights and does not replace them.

How to make a claim

Email support@hearthco.co.za or use our contact page with:

• Your order number and the product.
• The product’s serial number, if it has one.
• What is wrong and when it started.
• Clear photos or a short video.

We may need the supplier or manufacturer to assess the product. We will tell you what happens next, and the outcome may be a repair, a replacement or a refund. We aim to reply within 1 business day.

What may not be covered

Claims may be refused where damage was caused by misuse, incorrect installation, an unauthorised repair, physical damage, power surges, water, missing accessories, or use outside the instructions, where the law allows.