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Support

Contact Hearth & Co

Email is the official support channel for launch. Hearth & Co handles customer support directly, even where supplier fulfilment is involved.

Support response expectation: within 1 business day. Do not use this page to request emergency services.

Send us a message

Email support

Email for product questions, order support, returns, refunds, delivery issues, warranty requests, privacy requests, or general support.

If your query relates to an order, include your order number and the email address used at checkout.

Launch support channels

Email and the on-site contact form are the launch support channels. WhatsApp, phone support, and social-channel support are not launch support channels unless Hearth & Co explicitly adds them later.

Business details

Hearth & Co (Pty) Ltd

Registration number: 2026/543457/07

Information Officer: Brandon Marshall

Information Officer certificate: #2026-061839

VAT status: Hearth & Co is not VAT registered at launch and must not represent itself as a VAT vendor.