Support
Warranty
Warranty support depends on the specific product, supplier terms, manufacturer terms, and your rights under applicable South African law.
Hearth & Co remains your support contact. Supplier or manufacturer warranty processes may be needed to assess, repair, replace, or credit a product.
Product-specific warranties
Warranty periods and conditions can differ by product, brand, supplier, and manufacturer. Product pages should not be treated as final warranty confirmation unless the warranty field is present and supplier-supported.
How to request warranty support
Email support@hearthco.co.za with your order number, the product, the issue, when the issue started, and clear photos or videos where useful.
Assessment and outcomes
Warranty or fault claims may need supplier or manufacturer assessment. Depending on the issue and applicable law, the outcome may include advice, repair, replacement, refund, credit, or a finding that the issue is not covered.
What may not be covered
Warranty support may be limited where damage is caused by misuse, incorrect installation, unauthorised repair, physical damage, power surges, water exposure, missing accessories, or use outside the product instructions, subject always to applicable law.