Support
Delivery
Delivery is handled through approved supplier and courier routes. Final launch delivery terms will be updated once supplier terms are confirmed.
Delivery prices, serviceability, and timing are confirmed during checkout. Hearth & Co must not publish supplier-controlled delivery promises until they are confirmed.
Where we deliver
Hearth & Co is planned for South African delivery addresses. Some addresses, remote areas, products, or supplier routes may be unavailable or may require additional handling.
If an address cannot be serviced, Hearth & Co will contact you before continuing with fulfilment.
Delivery costs
Delivery costs are shown during checkout once the cart and delivery details are available. Any development or test delivery price shown in a non-production environment is not launch policy.
Dispatch and tracking
Orders may be fulfilled through an approved supplier. Hearth & Co will update the order when supplier fulfilment and tracking details are available.
Do not treat an order as shipped until tracking or dispatch evidence has been provided.
Delays and exceptions
Supplier stock, courier capacity, address issues, payment review, public holidays, and other operational factors can affect delivery. If a material issue occurs, Hearth & Co will communicate what is known and what happens next.
Delivery questions
Email support@hearthco.co.za with your order number for any delivery question not answered here.